Shipping and Returns

Effective Date: 01-09-2024

At Brighton Gallery 242, we are committed to ensuring that your shopping experience is smooth and transparent. Below, we outline our shipping and returns policy for all art purchases made through our webshop. By placing an order, you agree to the terms set out in this policy.

Shipping Policy

1. Shipping Locations

We ship street art worldwide from our UK-based gallery. Please ensure that your shipping address is correct at the time of checkout, as we are not responsible for orders delivered to incorrect addresses.

2. Processing Time

  • All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • Custom or large-format pieces may require additional processing time. Any delays will be communicated to you directly via email.

3. Shipping Rates and Delivery Times

  • UK Orders:
    Standard shipping within the UK typically takes 2-5 business days after dispatch.
    • Standard UK shipping rate: £
    • Free shipping on UK orders over £.
  • International Orders:
    International shipping times vary depending on the destination, typically ranging from 5-15 business days. Please note that international delivery times can be affected by customs clearance procedures.
    • International shipping rate: Calculated at checkout based on destination and package size.

4. Customs, Duties, and Taxes

For international orders, customs duties and taxes may be imposed by your local government. These fees are not included in the purchase price or shipping costs. You are responsible for covering any additional charges at the time of delivery. We recommend checking with your local customs office for more details before placing an order.

5. Order Tracking

Once your order is shipped, you will receive an email with tracking information. You can use this to follow your order’s progress. If you do not receive tracking details, please contact us at brightongallery242@gmail.com.

6. Shipping Issues

While we take every precaution to ensure your art arrives safely, we are not responsible for delays or issues caused by courier services or customs processes. If your package is lost or damaged in transit, please contact us immediately at brightongallery242@gmail.com, and we will work with the courier to resolve the issue.

Returns and Refunds Policy

We want you to be fully satisfied with your purchase. If for any reason you are not, please review our returns and refunds policy below.

1. Return Eligibility

  • You may return an artwork within 14 days of receiving it, provided it is in its original condition and packaging.
  • To initiate a return, please contact us at brightongallery242@gmail.com with your order number and reason for the return. We will provide further instructions.
  • Please note that custom or commissioned artwork is non-refundable unless damaged or defective upon arrival.

2. Return Process

  • Once your return is approved, carefully package the artwork to prevent damage during return shipping. You are responsible for the cost of return shipping unless the item was damaged upon delivery or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

3. Refunds

  • Once we receive and inspect your returned artwork, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 3-5 business days.
  • Shipping costs are non-refundable unless the item arrived damaged or incorrect.

4. Damaged or Defective Items

If your artwork arrives damaged or defective, please notify us within 48 hours of delivery. We will request photos of the damage and work with you to either:

  • Arrange a replacement (if available).
  • Offer a full refund, including shipping costs.

5. Non-Returnable Items

  • Custom or commissioned artworks.
  • Gift cards.
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

Contact Us

If you have any questions about shipping, returns, or refunds, feel free to reach out to us at:
Email: brightongallery242@gmail.com

By purchasing from Brighton Gallery 242, you acknowledge that you have read, understood, and agree to this Shipping and Returns Policy.